TERMS | CONDITIONS | POLICIES
TERMS & CONDITIONS OF SERVICES
Accounts: As a member of HYLO Fitness you will create a HYLO Fitness member account using the HYLO Fitness App. You will be supplied with a username and password for our account when you sign up. This is where you will be able to book your classes with HYLO. This account is for your individual use only, you must keep your account password secure. Please notify your studio if you have any troubles with your account.
MEMBER SERVICES + POLICIES
First Class: Full-time Charleston residents are offered a complimentary first class. We ask all first-time clients to arrive 30 minutes prior to scheduled class time. Any visitors or out of town first time clients will have a drop-in rate of $28.
Accountability Fee Policy: Reserving a spot in class, then cancelling or not showing up is preventing the opportunity for another willing member to attend. To hold our members accountable HYLO clients have 4 hours until class starts to cancel without the accountability fee. HYLOs accountability fee is $18, or a loss of a class depending on your package, and $18 if you have exceeded your monthly classes. Show up for you!. *note: workshops and other speciality classes may vary.*
Waitlist Policy: HYLO members have the opportunity to add/remove themselves to a waitlist for any class offered. If you find you are unable to attend a class, we ask that you please remove yourself from the waitlist otherwise we will assume you are able to attend. Once a member is added to a class off the waitlist our 4-hour 18-dollar accountability policy will apply and members will be charged if they do not show up to class. We apply the accountability fee policies as a consideration to all our members and to hold you and our team accountable in achieving your goals
Workshops and other Speciality classes: All workshops and specialty classes are created to help our members achieve their goals and are unique in their design. This means they are unique in their fees and policies as well. Your HYLO studio will supply details upon sign up for any workshop or speciality class that is hosted by our team.
Freeze Policy: HYLO Fitness monthly members have the option to freeze a membership for a minimum of 30 days and a maximum of 60 days. During this freeze period you will not be charged your full membership rate. While freezing a membership you will be charged a one-time freeze fee of $20 without access to the studio. On the date you set to unfreeze your regular priced membership will reactivate with full access to the studio. You will not be authorized to retroactively freeze your membership. In the event you must refreeze your membership to a further date one full membership payment must process before a secondary freeze is authorized. Limit 2 freezes per year.
Arriving Late to Class: Your reserved spot in class will be held until the doors close. Once class has begun and doors are closed there will be no late entries.
Dress Code + What To Bring To Class: For all HY classes please wear running shoes, and athletic gear. For all LO classes please wear athletic gear - no shoes required. Also bring a yoga mat (HYLO rental mats are available for $5 if you do not have your own). For both HY and LO classes we suggest bringing water and a sweat towel.
30-Day Membership Cancellation Policy: This policy is applicable to all membership downgrades or cancellations. All HYLO members must provide front desk 30 days’ notice and a filled-out cancellation form in order to successfully process a cancellation. If a HYLO member chooses to downgrade their membership they must give 30 days’ notice to successfully process the change.
Phone Policy: For the consideration of other members please do not bring your phones into the classroom. We want you to get the best experience possible while in your class, phones can be a distraction to you and others. If you need to use your phone at any time, we ask that you step out of the class to do so.
Photography and Videography: By taking a class at HYLO Fitness, clients give permission for images captured through video, photo, and digital camera, to be used for the purposes of promotional material, publications, and social media. Also waiving any rights of compensation or ownership thereto.
Children and Pets: Everyone knows that HYLO staff loves children and of course our pets. However, we do not permit them in the studio at any time. If anything were to happen to them, we are not liable.
Refund Policy: All classes and studio packages are non-refundable. Retail will be accepted for a full refund within 30 days of purchase.
Liability: If recovering from injury/illness please notify HYLO staff prior to your class. Participant hereby acknowledge that you have voluntarily chosen to participate in an intense physical exercise program and agrees to and does release from liability HY|LO, its owners, affiliates, operators, employees, agents, and officers from any and all liability for any and all loss, damage, injury, death, claim, and expense that Participant and his/her heirs, assigns, and representatives may suffer arising out of Participant’s participating in the Activities and using the Equipment, including but not limited to while receiving instruction and/or training.
Minors: No one under 15 may participate. A minor aged 15-18 may participate with a parent present.
Termination: A member may cancel his/her Membership for any reason by providing a thirty (30) day written and signed Notice of Cancellation to HY|LO Fitness, LLC. In compliance with S.C. Code § 44-79-30, Member has the following Right to Cancel:
(a) Member may cancel this Membership Agreement by sending notice of your wish to cancel before midnight of the third business day after you sign the contract, “Business day” means Monday through Friday excluding state holidays and federal holidays. HY|LO needs to receive notice by either phone or in person.
(b) In addition, you or your estate may also cancel the contract at any time by written notice to HY|LO Fitness, LLC at the address above if the following circumstances occur:
- Member’s death;
- Substantial physical disability, certified by a physician, which makes it permanently impossible for the customer to use the center’s services;
- Member’s permanent relocation to a residence over fifty miles distant from an outlet operated by HY|LO Fitness, LLC, if it is unable to arrange for the Member’s use of another center with equivalent major facilities and services; HY|LO Fitness, LLC may require presentation of information to substantiate that one of these circumstances has occurred. If the Membership Agreement is cancelled because of disability, death, or permanent change of residence, HY|LO Fitness, LLC shall return any note or other evidence of indebtedness and unearned prepayments as follows: for each month that the Membership Agreement was in effect, HY|LO Fitness, LLC is entitled to the rate a month or a treatment which it could have charged if the Membership Agreement had initially been one for the number of months or the number of treatments for which the Membership Agreement was actually in effect. The rate is to be determined from a fee schedule in effect on the date of the Membership Agreement.
(c) The right of cancellation shall affect only the financial obligations under the Membership Agreement and Member’s right to use the physical fitness services of HY|LO Fitness, LLC.
(d) If a client cancels their membership PRIOR to their effective (EFT) date; they will have (30) days to access the facility and will be billed for that month.
(e) If a client cancels their membership AFTER their effective (EFT) date; they will have (30) days to access the facility and an additional (30) days meaning the billing cycle will accrue two months of (EFT). See a HY|LO front desk representative for details.
Fees: HYLO Fitness charges fees for its services and reserves the right to change its fees from time to time in its discretion. If HYLO Fitness terminates your membership because you have breached these Terms of Service, you may not be entitled to a refund of any unused portion of membership or other fees.
Website use: Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using www.hylofitness.com (“the Site”) operated by HYLO Fitness LLC (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.hylofitness.com.
Collection of Personal Information – The Personal Information we gather from you helps us learn about our customers and potential customers. We use this information to better tailor the features, performance and support of our solutions, products and services, and to contact you (or have others contact you) from time to time with information and offers about our or a third party’s products and services.
Personal Information You Provide to Us – We collect Personal Information that you submit to us voluntarily. The Personal Information we collect includes, but is not limited to, your name, mailing address, web address, telephone number, e-mail address, and information contained in any e-mail or other communication you send to us or information you give to us in any other way.
Use and Disclosure of Information – In general, Personal Information you submit to us is used either to set up solutions or purchase products and/or services, respond to requests that you make, to process transactions, to facilitate your request for a quote from a third party service provider or to aid us in serving you better. We may share your Personal Information with other businesses to offer you products, services, and promotions. In addition, we may share your Personal Information with other businesses that may contact you regarding requests for service. We may also use your Personal Information to provide you with electronic newsletters or promotional e-mails as well as information and offers about our products and services. We may also use third-party advertising partners and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites.
We may also use third parties to maintain and store your Personal Information and to process any payment you make to us. Generally, these third parties are required not to use your Personal Information other than to provide the services requested by us. We may also disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend our rights or property or the rights or property of users of our websites or our customers.
Regarding Minors – Our websites are not designed for minors under the age of 18. We do not intentionally gather Personal Information about visitors who are under the age of 18.
Security – We use reasonable measures to maintain the security of your Personal Information. Even so, technical mistakes are possible. However, no company, including us, can fully eliminate security risks associated with Personal Information.